Refund policy

RETURN & REFUND POLICY

Most Hotrod Flack merchandise is made to order specifically for you. Because of this, we generally do not accept returns or exchanges for buyer's remorse, incorrect size selection, color preference, or change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order. Include your order number and clear photos showing the issue. If the claim is approved, we will arrange a replacement or refund at no additional cost to you.

Sizing

Please review the sizing information provided on the product page before ordering. Because items are made to order, we cannot guarantee exchanges or refunds when the incorrect size is ordered.

Order Changes & Cancellations

Orders are submitted for fulfillment quickly. Once an order has entered production, it generally cannot be changed or canceled. If you need to make a change, contact us as soon as possible and we will do our best to help.

Lost Packages

If your tracking shows that your package has not arrived or appears to be lost in transit, contact us so we can investigate the shipment.

Refunds

When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For questions regarding an order, please contact Hotrod Flack through the contact information provided on our website.